Grievance Policy
Occasionally, problems or conflicts may arise during the season. The key to resolving these issues is maintaining open and proper communication.
When a problem occurs, please discuss it first with your team's head coach. In many cases, open communication can resolve the issue.
Please refrain from approaching the coach about any problems or conflicts before, during, or immediately after a game. We kindly ask that you wait 24 hours after a match or training session before discussing the matter with the coach. Please expect a response between 24-48 hours from your player's coach. Players U14 and above should be encouraged to discuss matters of playing time, position, and team placement directly with their coach.
If, after consulting with the coach, you feel the problem still requires attention, please refer the matter to the PCU Director of Coaching. Should the issue remain unresolved, you may then contact the Executive Director via email.
Thank you for your cooperation.
Club & Tryout Fee Refund Policy
There are no refunds for tryout fees.
Upon acceptance of team placement, all club fees are due and considered non-refundable. There are no refunds given or fee forgiveness except in extreme circumstances (season ending injury that happens while participating with your PCU club team only) or move outside the Portland/Metro area where travel to training and games would be impossible. These may be the only exceptions.
If you choose a payment plan during registration, all future installments will still be due if your player leaves the club at any point in the season. All club and team fees must be paid in full before a transfer to another club can be completed (pending additional approval by Head Coach and/or Director of Coaching).
What is NOT covered by Club Fees:
Tryout Fee
Required Club Uniform
Team Expenses / Tournament Fees
ECNL RL / GA Fees
PCU Winter Small-Sided 5v5 / 7v7 League, optional
Camps or Technical Training Sessions, optional
Team / Tournament Expenses
Team Expenses are separate from the Club Fee and payable directly to the player's team, collected by the Coach and/or Team Manager. Team Fees cover such things as tournaments, travel and/or extra team activities. These fees are divided amongst the participating players (i.e. there is no set fee, as each team participates in different tournaments, leagues and activities).
Financial Assistance
Financial Assistance is available for qualifying families only. All players, including those applying for assistance, are required to pay the deposit of $300 when accepting your spot. To make this payment, please select a payment plan option, rather than pay-in-full.
When completing the registration, please check that you are requesting Financial Aid and you will be sent an invitation to apply once the deposit is paid. You will need to submit the additional application and all required documentation to be considered for assistance. Aid can cover up to 50% of players club fees, and does not include uniform, team expenses or tournament fees.
Additional application is required for camp scholarships.
Work-trade opportunities may be available throughout the year including PCU's tournaments/leagues and facility maintenance. Please reach out to pcusc@pcusc.org to inquire.
Credit Card & Payment Plan Fee
All card payments made on SportsConnect are subject to a 2.8% credit card processing fee. All payment plans are required to be paid via card, and include a small additional installment fee. For those paying in full and would like to avoid the cc fee, you can drop off a check or cash in the clubhouse within 48 hours of being offered a spot on a team for the full balance owed.
If you choose a payment plan during registration, all future installments will still be due if your player leaves the club at any point in the season. If you are requesting a release of a player card to another club, your account must be paid in full prior to the transfer (pending additional approval by Head Coach and/or Director of Coaching).
If there are extenuating circumstances preventing you from making your scheduled payments, please be in touch with PCU's office ASAP. Those who are not up to date on their payment plan may be withheld from training/games until their account is settled.
Multi-Sport Athletes
PCU allows players to pursue multi-sport opportunities, futsal and high school soccer. Please communicate with your Head Coach about availability/conflicts as early as possible.
Mid-Season Additions
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